Senior Vice President North America Customer Success We're all looking for the mythical unicorn of work-life balance - I've found it here at Lumen. Our work culture allows me to excel as an employee and a caregiver to my children. Employees here don't have to sacrifice professional growth. I point to our Employee Resource Groups (ERGs) as a key factor in how we support our people and provide balance. I'm a proud executive sponsor of Women Empowered, one of our eleven diverse employee resource groups, which is actively advocating for gender equality and employee mentorship opportunities- key for professional growth."
Julia Fraser has over 20 years of experience working in the technology industry and is currently leading the North America Customer Success organization for Lumen Technologies. As senior vice president, Julia is responsible for $7 billion in annual revenue and manages the company's largest B2B enterprise customer relationships. She leads a team of over 800 Customer Success professionals whose focus is on strengthening customer relationships to achieve long-term success. Julia resides in Denver, Colorado with her husband and two teenage sons.
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